How your personal information is collected, why it's retained, and how it's kept secure — it's all clearly explained on this page. 9 Baja believes transparency is the best protection.
Every piece of information you share with 9 Baja is treated as a sacred trust — we handle it with care and never misuse it.
All your personal and financial information is protected with 256-bit SSL encryption — the same technology used by the world's leading banks. Your data never travels through unsecured channels.
9 Baja never sells your personal information to third parties. Sharing your data with advertisers or data brokers is strictly prohibited under our policy.
You can view, correct, or delete your data at any time. You also have the right to object to data processing and to take advantage of data portability.
9 Baja's Privacy Policy is built in compliance with international GDPR standards. Third-party auditors regularly review our data protection practices to ensure compliance.
You can opt out of promotional emails or SMS at any time. Set your own communication preferences your way — no hassle.
Once legal obligations have been fulfilled, your data is automatically deleted after a set period. It is our policy not to retain unnecessary data longer than required.
Important: By registering or using the 9 Baja platform, you are considered to have automatically accepted this Privacy Policy. Please read the full policy carefully.
9 Baja ("we", "us", "platform") is an online gaming and betting platform serving users in Bangladesh. We understand how valuable your personal information is, which is why this Privacy Policy ("Policy") has been created — so you know exactly what data we collect, why we collect it, and how we keep it safe.
This policy applies to the 9 Baja website, mobile app, and all other digital services. Our privacy policy has been developed in accordance with international data protection laws and GDPR guidelines. 9 Baja is committed to making your privacy its top priority and to operating with full transparency.
When you create an account or use our services on 9 Baja, certain information is collected from you. This is done to provide you with a safe, high-quality experience and to meet our legal obligations. We never ask for information we don't need.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email, address | Account Communications & Notifications |
| Financial Information | Payment account number, transaction history | Deposits, Withdrawals & Fraud Prevention |
| Technical Information | IP address, device ID, browser information | Security & Fraud Detection |
| Usage Data | Game history, betting patterns, session duration | Service Improvement & Responsible Gaming |
| Contact Information | Support chat records, complaint details | Service Improvement & Dispute Resolution |
We never store your password in plain text. All passwords are encrypted using industry-standard hashing algorithms.
9 Baja uses your information only for specific, legitimate purposes. We will never use your data in any way not described in this privacy policy. Every use has a clear and justified reason behind it.
9 Baja never uses your data for political purposes, profiling, or any form of discriminatory practice.
9 Baja never sells your data or transfers it to third parties for commercial purposes. That said, delivering our services may require sharing limited information with trusted partners — and the reason will always be clear.
All partners are required to comply with 9 Baja's privacy standards. They may not use your data beyond our specified instructions.
9 Baja uses cookies and similar tracking technologies on its website and app to enhance your experience. Cookies are small text files stored on your device that help remember your preferences.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
9 Baja uses industry-leading security technology to protect your personal information. Our security team monitors the system around the clock to detect any unusual activity the moment it occurs.
We do everything we can to keep your account secure, but no one can guarantee 100% safety on the internet. Never share your password with anyone, and if you notice anything suspicious, contact us immediately.
As a 9 Baja user, you have specific rights over your personal data. We respect those rights and respond to your requests as quickly as possible — within a maximum of 30 business days.
To exercise these rights support@9baja.com Email us at the address provided. Once your identity has been verified, we will take the necessary steps as quickly as possible.
9 Baja is an adults-only platform. We do not knowingly collect or process the data of anyone under the age of 18. Age verification is mandatory at registration and is confirmed through our KYC process.
9 Baja retains your data only for as long as necessary. Once the retention period expires, data is securely deleted or anonymised so that you can no longer be identified.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure (legal obligation) |
| Financial transaction records | 7 years from the date of transaction |
| KYC Verification Documents | 5 years after account closure |
| Customer support records | 3 years after last contact |
| Marketing Preferences | Until opt-out or account closure |
| Browsing & Log Data | Up to 12 months |
9 Baja reserves the right to update this Privacy Policy, in whole or in part, at any time. Changes may be made in response to legal updates, new services, or security improvements.
For any privacy-related questions, requests, or complaints, contact our dedicated Privacy Team directly. We aim to provide an initial response within 48 hours.
When submitting a complaint, please include your account ID and a detailed description of the issue — this helps us resolve it faster.